MrIron (Mr. Iron) is the business name of SC IRONCEREALS S.R.L., Romanian legal person established according to Law No. 31/1990, with the registered office in Bucharest, 10 Grigore Moisil Street, Bucharest, District 2, registered within the National Trade Register Office of Bucharest with no. J40/6530/2022, Tax Identification Number: 45923448, hereinafter referred to as MrIron (Mr. Iron), Seller, We or Undersigned.

1. A) General Terms:

A.1) Buyer – any natural person no younger than 16 years old or legal person duly established in Romania or abroad, holder of an account on the website and who places an order.

A.2) User – any natural or legal person registered on the website who agreed to the terms and conditions on platform use by creating an account.

A.3) Customer – any natural or legal person who has or gets access to website’s content belonging to the Undersigned by any means of communication and who places an order

A.4) Seller – Mr.Iron – Romanian company.

A.5) Account – the way in which an interested person can place an order, consisting of one e-mail address and one password.

A.6) Commercial Communications – any message sent by the Undersigned containing general or thematic information on the products/services sold or provided by us, promotional offers or presentation of new products within the portfolio of Mr. Iron.

A.7) Website – the online store hosted at the web address and all its subdomains.

A.8) Order – Electronic order between the Buyer and the Seller by means of which the Buyer informs the Seller on their firm intention to purchase the products sold by the Seller and individualized according to the contents of the shopping cart

A.9) Goods – Products to be sold and listed on the website.

A.10) Contract – agreement remotely concluded through phone or electronic means, without the physical and simultaneous presence of the Seller and Buyer.

A.11) Content – consists of:

– all data produced on the website which can be accessed or viewed by using a device allowing the access to this information.

A.12) Review – the written or scored rating using a star system, made by the Buyer or user of a product sold through the website, drafted or offered following a personal experience and the Buyer’s ability to make comments.

A.13) Tax Invoice – the accounting document issued by the Seller to the Customer containing the list of the sold products and their prices, as well as the services provided by the Seller to the Customer either pursuant to a predetermined agreement or not.

A.14) Shopping Cart – the account area allowing the user to add products sold through the online store.

A.15) Transaction – collection or reimbursement of an amount of money owed by the Customer to the Seller representing the value of the ordered products and the transport costs.

A.16) Product Description – detailing the specifications and the nutritional information for each product on the website of the Undersigned.

A.17) Selling Price – the value of the product sold through the website.  

A.18) Affiliation– the action by means of which a natural person can become an affiliate on our website.

A.19) A.P. – Affiliated Person, the user who is provided an affiliation code by means of which they can send an unique promotional code to interested persons.

A.20) Unique Affiliated Promotional Code (U.A.P.C.) – the way in which the affiliated users can be identified.

A.21) Promotional Code User (P.C.U.) – the person who owns, receives or uses a Promotional Code.

A.22) Affiliation Points – the value of one point is 1 Euro. The points can be exclusively used to buy products MrIron which has no economic value and cannot be requested as cash withdrawal, transfer, bank transfer.

A.23) The User expressly states that the enforceable law for the commercial relations with the Seller is the Romanian law; likewise, the user states that they expressly accept the territorial jurisdiction of the Romanian Courts.

1. B) Contractual Documents

B.1. For an order to be registered on the website, the Buyer shall previously or simultaneously agree on: the order processing for the delivery of the ordered products, the product selection from the stock of the Undersigned, the package preparing for shipment, the submission of the information on the order delivery to the courier partners.

B.2. Under some exceptional circumstances, the Seller shall be entitled to update the quantity of goods in the order received.

B.2.1.1. If the Order is subject to changes, the Customer shall be immediately advised about it.

B.2.1.2. If the Customer has already made the online payment of the order, the Seller shall submit the payment details to the Financial Department no later than 48 hours for the Customer to be reimbursed the appropriate price difference.

1. C) E-Commerce Policy

C.1) Only the Customers / Buyers / Users are allowed to place orders. Depending on previous behaviour on the website, the access to orders may be limited for justified reasons.

C.2) The communication with the Seller is enabled through the contact address or the phone number +40732735268, or by means of the contact details available on our website at Contact Us Section.

C.3) All prices provided on the website are expressed in Euro (EUR) and include VAT, being considered final prices.

C.4) The Seller shall not be responsible for any additional costs and fees incurred by the Buyer in regard to the payment (currency conversion, payment fees); the latter shall have full responsibility for it.

C.5) The Seller shall assume full responsibility for the information contained by product’s technological and nutritional sheet.

C.6) The product technological and nutritional sheets are available at the registered office address, provided at Contact Us Section.

C.7) The images and information provided by means of the website shall not be deemed as a contractual obligation; they are used for presentation purposes.

C.8) The Seller is not responsible for any unintended grammar / informational mistakes related to product’s specifications.

C.8.1) The Seller shall be liable for the quality and conformity of the products to be sold.

C.9) Pursuant to this section, the Undersigned makes available to the Customers / Buyers / Users the possibility of affiliation.

C.9.1) Affiliation: is the action (request) by means of which any person can become affiliate on our website.

C.9.2) The affiliation code generates an unique promotional code (U.A.P.C.) assigned to the affiliated user which they can pass on to other interested parties.

C.9.3) By using (U.A.P.C.):

– the affiliated person (A.P.) receives a discount amounting 10% of order’s value issued by the invited user, as points, which can be exclusively used on the website for future orders, according to this policy;

– the code user (P.C.U. – invited person) receives an unique discount amounting 5% of the value of the order made.

– example for enforcement of C.9.2) par.:

* if the value of the order made by the invited user is 100 Euro, they shall benefit from a discount amounting 5% of such order – the final price of the order will be 95 Euro

* the affiliated person will receive the amount of 10 Euro as points, representing 10% of the value of the order made by the invited user.

C.9.3.1) The affiliated person will receive the points corresponding to the orders made by the people invited by them throughout the whole running period of the affiliated account.

C.9.4) The amounts granted as discounts are valid exclusively for the products purchased on the website of the Undersigned.

C.9.5) The delivery costs are not subject to discounts for either party.

C.9.6) After having updated the order – P.C.U. – the invited person – at the processing status – ”completed”, the A.P. shall receive the points into their account within 5-10 days since the situation’s updating.

C.9.7) The value of one point is 1 Euro (EUR). Such points can be exclusively used to purchase Mr.Iron products.

C.9.8) The balance of the used points is automatically updated as they are used by A.P.

C.9.9) The Undersigned shall not transfer, make a bank transfer or pay the value of the points in Lei or any other currency, as they can be exclusively used for the purchase of Mr.Iron products.

1. D) Order

D.1) The Customer can select the products by using the Shopping Cart, by choosing the desired products and subsequently by concluding the Order together with the payment  and delivery methods.

D.2) If the product is just added into the Shopping Cart, the order shall not be deemed as completed, as this is a distinct action by means of which the order is actually sent to the Seller only if the Customer accepts its content, the TOU of the website and all policies of the Undersigned.

D.3) The completion of the order represents the Customer’s consent regarding the purchase of the selected products, the payment method and the product shipping on the dates provided in Customer / Shipping Section.

D.4) By completing the order, the Customer acknowledges as well that the details provided in the Customer Account are real, accurate, complete and true and that they are aware of all Policies used by the Undersigned in the relation with the Customers / Buyers / Users.

D.5) Likewise, by completing the order, the Customer agrees that the Seller contact them in order to confirm the order or the order-related details.

D.6) Under exceptional circumstances, the Seller is entitled to cancel the Customer’s order following a prior notification sent to the contact details provided in the Customer Account, with no obligation between the parties, for the following reasons:

– the details provided by the Customer are not accurate, complete and real;

– the card payment processor does not accept the transaction or the payment order;

– the payment invalidation by the payment operator.

1. E) Buyer’s Withdrawal Right

E.1) The Buyer’s withdrawal right, as well as the right to return a product within 14 calendar days, with no reason invoked and without incurring any costs other than delivery costs:

*Pursuant to the Government Emergency Ordinance no. 34/2014, the period in which a Good can be returned or a Service can be refused shall not be longer than 14 days from:

– the day on which the Buyer physically receives the last Good – if the Buyer makes a single order to purchase several products which will be delivered separately;

– the day on which the Buyer physically receives the last Good or the last part – in regard to a product shipping consisting of several lots or parts;

– if the Buyer wishes to withdraw from the Contract, they shall send an email message to the address, having as Subject: (”order return no. xx/ZZ.LL.AAAA) advising the Seller about their wish.

E.2) For the paid orders where the withdrawal has been requested within the term provided by law and this policy, the Seller shall send the price of the returned products or of the whole order within 14 (fourteen) calendar days from product receipt date.

E.3) Refund Methods:

E.3.1) For the orders paid online by card – the refunds shall be made into the account from which the payment has been made.

E.4) In order to exercise the right of withdrawal, the Customer will send the products in the condition in which they have been received from the Seller, with the original packaging sealed and intact, with no damages or tears. If among the returned products there are some which do not comply with these conditions, the undersigned will send the damaged products back to the Customer and will refund only the price of the conforming goods; the Customer will incur the shipping costs in regard to the damaged products.

E.5) As, in regard to the Selling Agreement concluded remotely, the Buyer cannot physically ascertain the quality of the goods they purchase, they have the withdrawal right; the same reasons will be taken into account including for the 14-day testing period of the online purchased products. Nevertheless, in regard to food, the Directive 2011/83/EU of the EUROPEAN PARLIAMENT AND THE COUNCIL on consumer rights sets forth in Art. 16(e) – the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Thus the remotely concluded contracts cannot be unitalerally terminated. As a proof of transperency and openess to the Customer / Buyer / User, the undersigned accepts returns including for food sold on its website, as long as the packaging has not been damaged / unsealed.

E.6) If the good value has decreased as a consequence of the negligent handling of goods, the Buyer shall be liable for any damage and the Seller shall be entitled to recover the difference.

E.7) The Seller is allowed to keep a certain amount of money with a view to covering the decrease in the value of the good up to 40% of the returned product’s value. The Buyer should be advised about such amount when the goods are inspected.

E.8) In case the Buyer is an international client (living within EU or elsewhere) it is fully agreed that in case of refusing to receive the products, based on Buyer’s fault, the Buyer/international client will receive in his bank account the amount of the ordered products minus the fee of transportation/courier services from his country to the Seller’s premises.

1. F) Complaints

F.5) We will solve a complaint within no more than 30 days from its receipt date.

F.5.1) If the Buyer:

F.5.1.2) does not receive an answer after the 30-day period,

F.5.1.3) receives an answer without being observed the 30-day period from the date on which the Seller received the complaint,  

F.5.1.4) is unhappy with the way the complaint was handled,

F.5.2.1) They are entitled to seek the alternative dispute resolution proceedings (ADR/ODR)

F.5.2.2) ADR is an alternative mechanism to the legal system by means of which the consumers are offered the opportunity to resolve disputes they might have with the traders when they have a product or service purchase-related problem. Thus, the complaints against traders are voluntarily submitted by the consumers and they are to be resolved in an independent, impartial, transparent, swift and fair manner. The Office of Alternative Dispute Resolution is responsible of alternatively resolving national or international disputes deriving from selling or service contracts concluded with a trader developing activities in Romania in the sectors of activity ANPC has competence for.

F.5.2.2.1) For the alternative dispute litigation (ADR), the Buyer’s notification or complaint can be directly submitted to DOS ANPC with the following contact details: Bulevardul Aviatorilor nr. 72, sector 1, București, cod poștal 011865, Phone: 021.307.67.69; Fax: 021.314.34.62, e-mail: dsal@anpc.ro

For further information, the Buyers can access the link included in ANPC – SAL Section 

F.5.2.3) ODR Online Dispute Resolution:

– The Online Dispute Resolution platform (ODR) is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. 

– If you are in the EU, Norway, Iceland or Liechtenstein you can use it to find the best solution for your consumer problem, to discuss a solution directly with a trader concerning your problem or to agree on a dispute resolution body to handle your case.

– The ODR platform is not connected to any trader. You can use the ODR platform in all EU languages.

– Through ODR platform, you will have a maximum of 90 days to reach an agreement.

– If the 90 days have passed with no result, you will have the following options:

* Try to find a solution with the help of a dispute resolution body. In this case, you will have an additional 30 days to agree with the trader on an approved dispute resolution body to handle your case.

F.5.2.3.1) For further information, you can access: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks

F.5.2.4) The Buyer can choose the mechanism they want the ADR/ODR disputes to be resolved through.

F.5.2.5) If the negotiations for the alternative dispute resolutions fail, they shall be served to the responsible Courts for Seller’s headquarters.

1. G) Privacy

G.1) The undersigned will always keep the information confidential regardless of its nature.

1. H) Communications

H.1) The platform’s user can modify at all times the option regarding the consent given to the Seller for all communications.  

H.2) After a purchase is made, the Seller shall send an e-mail to the Customer informing them about the receipt of their order.

H.3) When delivering the package to the company in charge of shipping the goods (the courier company), the Seller will send another message notifying the Buyer about the good delivery to the courier company; they will also inform on the estimated date of delivery.

H.4) The commercial communications on the order status can be sent including by phone.

H.5) The Customer can unsubscribe from commercial communications at any time by accessing the unsubscribe link in the e-mail.

1. I) Pricing Policy

I.1) The prices provided on the website include VAT pursuant to the legal provisions in force.

I.2) The total price, the method and term of payment are specified for each order individually. The Seller will issue a different invoice for each order and the Buyer shall be solely responsible for the veracity of the data communicated to the Seller for invoicing.

I.3) The Buyer shall submit and update the contact details when the situation demands it, with a view to ensuring a fair commercial relation.

1. J) Delivery of Goods

J.1) MrIron provides the appropriate packaging for its products, by using packaging techniques designed to ensure the integrity of its deliveries.

J.2) MrIron shall deliver the goods in Romania or the European Union, by their own couriers or through the partner courier companies, together with the necessary documentation for the delivery.

J.3) The Seller has a transparency policy in regard to the transport costs; they will be estimated as a fixed rate, in accordance with the pricing policy of the courier company.

J.4) If the price cannot be estimated when the order is placed, it will be communicated to the Buyer as soon as possible.

1. K) Guarantees

K.1) The undersigned constantly tries to improve its products and to provide the highest quality standard for the products sold.

K.2) For each product batch we sell, there are carried out tests on predetermined samples in order to detect possible problems.

K.3) We sell only products that are within the warranty period, stored in humidity and hygiene conditions according to the applicable regulations in force.

1.  qL) Law

 L1) This policy and the whole contractual relation between the undersigned and its customers shall be fully governed by the Romanian law in force.

L.2) In case of misunderstandings or disputes between the parties, they will first try to settle them amicably.

L.3) The Buyers can send the possible complaints anytime to the contact address, by including the phrase “Product Complaints” in message’s Subject.

L.4) The undersigned develops its activity aiming at getting the highest customer satisfaction; thus we are willing to resolve the possible misunderstandings amicably by using all mechanisms provided by Romanian law.