1. A) General Shipping Guidelines:
   A.1) All products sold by us will be packed and labelled according to specifications and they will be delivered through courier partners.
   A.2) All packages shipped by us will have a predictable transit time.
   A.3) Our packaging will not allow access to the content of the parcels and viewing the content inside the parcels.
   A.4) All boxes that we use will ensure the integrity of the packaged products.

1. B) Payment Methods:
   B.1) Cash on Delivery – The customers can choose the cash on delivery payment method for the purchased products.
   B.2) Limitation on saleable value pursuant to the Fiscal Code (in force when publishing this policy):

1. C) Card Payment:
   C.1) Though the payment processor, STRIPE, by using the secured form on the redirect page.

1. D) Payment Currency:

D.1) For the products sold in Romania, the Undersigned will only accept payment in the national currency – Leu (RON).
D.2) For the products sold within Europe, the Undersigned will accept payment in the national currency of the destination state or Euro (EUR).
D.3) For the products sold outside Romania or the European Union, the Undersigned will accept payment in the national currency Leu (RON) / Euro (EUR).

E) Delivery Time:
E.1) Mr.Iron cannot estimate a delivery time based on this policy; though, we ship the products within 3 working days as from the order has been placed. The courier companies are responsible of the actual transport from the warehouse of the Undersigned to the end user.
E.2) Generally, our customers receive Mr.Iron products within no more than 10 days as from the shipping confirmation.
E.3) If a product is not received (or the addressee receives it late), the Undersigned shall not be responsible for it, as we have no control over the carrier, but only over the preparation and delivery of the parcel to be shipped to the Customer.
E.4) The carrier shall be responsible for parcels damaged in transit.
E.5) Pursuant to this policy, Mr.Iron asks their clients that, if they receive damaged parcels, to notify the undersigned on it.
E.6) Any complaint regarding a package that arrived at the addressee in an unsatisfactory condition shall be accompanied by video recordings/photos, as well as by information on the shipment registration number and the damage assessment report.
E.7) Following the complaints, the Undersigned will seek clarifications regarding the damage-related reasons which will be communicated to the complainer as soon as possible.
E.8) If the Undersigned is responsible for the damage suffered by the parcel in transit, we will dispatch a new order to the Customer.
E.9) A request will be solved within no more than 30 days.